Privacy Policy

Last updated: 02/09/25

At Timeless Lusso, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.timelesslusso.com.

1. Who We Are

Company Name: Timeless Lusso
Email: oliver@timelesslusso.com
Website: www.timelesslusso.com
We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: name, title, date of birth.
Contact Data: email address, phone number, address.
Transaction Data: details of vehicles purchased or enquiries made.
Technical Data: IP address, browser type, operating system, and device information.
Usage Data: information about how you use our website and services.
Marketing Preferences: your communication choices.

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to enquiries and provide our services.
To process vehicle sales, appointments, and test drives.
To send important updates or administrative messages.
To improve our website, services, and customer experience.
To send marketing communications (only if you have opted in).
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Performance of a contract.
Compliance with legal obligations.
Legitimate interests (to operate and improve our business).
Consent (for marketing communications).

5. Sharing Your Information

We do not sell your personal data. We may share information with:

Professional service providers (e.g., IT, hosting, payment processors).
Legal or regulatory authorities when required by law.
Business partners necessary to deliver our services (e.g., finance or insurance providers, with your consent).

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Restrict or object to our processing of your data.
Request transfer of your data to another provider.
Withdraw consent where we rely on consent.

To exercise these rights, please contact us at oliver@timelesslusso.com.

8. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

9. Cookies
Our website uses cookies to improve your browsing experience and analyse site performance. For more details, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown above.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: oliver@timelesslusso.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.